Refund and Return Policy
At Witotis.xyz, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances when you need to return or exchange an item. Below is our detailed Refund and Return Policy to ensure a smooth process.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- Timeframe: Items must be returned within 30 days from the date of purchase.
- Condition: Items must be in their original condition, unused, and in the original packaging, including all accessories, manuals, and documentation.
- Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for any returns or exchanges.
2. Non-Returnable Items
Certain products are non-returnable, including:
- Custom-made or personalized items
- Items that have been used or installed
- Clearance or final sale items
3. Refund Process
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some time for your bank or credit card company to post the refund.
4. Exchanges
If you received a defective or damaged product, we will happily exchange it for the same item. Please contact our customer service team within 7 days of receiving your order to arrange an exchange.
5. Return Shipping
For returns that are not due to a defective product or an error on our part, customers are responsible for the return shipping costs. If the item is damaged or defective, we will cover the cost of return shipping.
6. Restocking Fees
In some cases, a restocking fee of 15% may be applied to the return of large items, custom orders, or special-order items. This fee will be deducted from your refund.
7. How to Initiate a Return or Exchange
To start a return or exchange, please contact our customer service team at [customer service email/phone number] with your order number, a description of the issue, and whether you are requesting a refund or exchange. We will provide you with instructions for the return process.
8. Contact Us
If you have any questions about our Refund and Return Policy, please feel free to reach out to our customer service team. We’re here to help!
Customer Service:
Email: [email protected]
Phone: (636) 947-4035
Operating Hours: 8AM – 5PM
We appreciate your understanding and look forward to continuing to serve your home repair needs.